Customer case Management as a Service

The results of the P2P research has confirmed our assumptions and gave us the right focus for the start of a P2P improvement program

- Vincent van Luxemborg

CZ numbers 2017:

Turnover

0 BIL

Spend

0 MLN

Suppliers

0

Invoices

0

The customer

  • Dutch insurance company
  • € 9.35 billion revenue in 2017
  • 3.6 million insured
  • 21% market share in the Netherlands
  • 2,661 FTE employees
  • NPR Spend in 2017 €148 million
  • 1,855 suppliers and 35,925 invoices in 2017

Assignment LAKRAN

  • P2P Pre-Scan focused on decreasing cancelled Invoice processing
  • Recommendations for P2P performance improvements
  • Defining common set of P2P Guiding Principles
  • Creating standard orderprocesses per purchasing category
  • Realizing transparency on Spend reporting and compliance

Technology

  • Oracle PeopleSoft
  • SIMAC for invoice processing

Value

  • Detailed cause and effect analysis on non-matching invoices
  • P2P Channels revisited
  • Improved P2P Governance and Compliance model
  • Redesign of Spend Dashboards for P2P compliance monitoring
Management as a Service

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